Last Updated on September 23, 2023
Why is my Cash App payment pending? Well, Cash App is a really great app for handling money. It’s built to let you send money instantly, but sometimes the payment doesn’t go through right away. That means the person you sent the money to hasn’t actually received it yet. And even though the money may have been taken out of your account, the person you sent it to still hasn’t gotten it.
You’re not the only user experiencing this. As experts, we know you’re looking for a solution, yes, there are answers you want to hear.
Why is my Cash App Payment pending?
First things first, let’s start by discussing why your Cash App payment or transfer might be pending. Don’t worry, most of these issues can be resolved with just a little bit of your time. Here are some common reasons for this problem:
One of the simplest reasons why you might get a Cash App payment pending message is if your internet connection is weak or disconnected. If your internet is not working well or is disconnected, your Cash App payment may not go through. You can try connecting to a better Wi-Fi or getting a stronger mobile data signal to send the payment.
Cash App server issues
Sometimes, Cash App itself may have problems and cannot process your payment at the moment. You can check the Cash App status page to see if there are any issues reported. If there are, you just have to wait until the problems are fixed.
If you try to send more money than you have in your Cash App account, the payment will be put on hold. So, always double-check the amount you want to send and make sure it’s equal to or less than the money in your account.
You might not be verified
Just like any other money app, Cash App has both receiving and sending limits for unverified accounts. So, if you haven’t verified your Cash App account, there are limits to how much you can send. You can only transfer up to $1,000 every 30 days. To verify your account, you will need to click the “Verify Account” button on your in-app profile. Then you will need to provide your information, including your date of birth, Social Security number, a photo of your ID, and a selfie.
Fraud or Spam (Cash App may have flagged your transaction or the recipient’s account)
Cash App payment pending could also be because Cash App thinks there is something suspicious with your account or the transaction you’re making. It could be because of fraud or unusual activity. To protect users, Cash App may pause the transfer. If your account is flagged, you should contact Cash App to resolve the issue.
Cash App might also block payments to someone if they suspect that person’s account is involved in fraud or illegal activities. Only send money through Cash App to people you know and trust to avoid this problem.
Cash App has limits on how much money you can send and receive. You can send up to $250 per week and receive up to $1,000 per month. So, if you exceed these limits, you will need to verify your account or wait until the limits reset.
Be careful when entering the recipient’s information. Even a small mistake like typing a wrong letter or number can cause the payment to fail or stay pending. This is why we recommend you always double-check the information you enter to make sure there are no mistakes.
Having gone over some of the reasons your Cash App payment may be pending, let’s talk about the solution to this problem.
How do you clear a pending payment on Cash App?
Since you already know some of the reasons your Cash App payment may be pending, it’s time to clear the payment.
In most cases, you can try these simple measures:
- Check your internet connection.
- Update your Cash App to the latest version.
- Cancel and resend the payment.
- Wait for one or two security checks to complete.
- Wait for system maintenance to finish if you were notified of a downtime previously.
- Or just try the transaction again later.
Sometimes, Cash App might have an issue with your account, causing payment delays. However, usually, they just need some additional information from you to resolve the problem.
Now, if you see a transaction marked as “pending” in your Cash App history, Cash App advises you to click on it for more information. By clicking on the transaction, Cash App will typically explain why it didn’t go through.
In some cases, Cash App will provide a solution to finalize the payment and remove it from the pending status. They may ask for extra information, such as your full name or date of birth, and provide a specific area where you can enter that information.
With that being said, we’re going to be providing some steps you can take to fix the problem at your end (provided your account or the recipient’s account isn’t flagged or under review for something) before you escalate things further.
- First, open the Cash App on your phone.
- Log in to your Cash App account using your email or phone number, along with your password or PIN.
- On the home screen, you’ll find a green icon with a dollar sign ($) in the top right corner. Tap on it.
- Look for a notification about a pending payment and tap on it.
- A new screen will appear, showing you the sender’s name or username and the amount of money involved. Tap on the payment.
- Double-check the transaction details to ensure the amount and sender’s information are correct.
- If everything looks good, tap on the “Accept” or “Confirm” button.
- You might be prompted to add a note for the payment, but this is optional. If you want to, you can type in a note and tap “Done” or “Confirm.”
- The payment will be processed, and the funds will be added to your Cash App balance.
- To see your updated balance, go back to the home screen.
- If you wish to withdraw the funds to your bank account, go to the “Balance” tab at the bottom of the screen. Then, choose “Cash Out” or “Transfer” and follow the instructions to complete the withdrawal.
That’s all you need to do to successfully accept a pending payment on Cash App. Just remember to review the details before accepting payments, especially from unfamiliar people.
Lastly, in situations where the issue is more complex, and you can’t sort things out yourself, then you’ll need to contact Cash App support for assistance. You have a few options to reach out to them: Look for the “Support” or “Help” option in the app’s menu or settings, or call Cash App’s hotline at 1 (800) 969-1940. Support is available from 9 am to 7 pm EST.
For the old-fashioned folks who prefer mail, here’s Cash App’s mailing address for customer concerns:
- Block, Inc.
- 1955 Broadway, Suite 600
- Oakland, CA 94612
How long to fix Cash App Payment Pending?
When it comes to fixing a pending payment issue on Cash App, it usually doesn’t take too long. Based on our experience, it’s usually resolved within 1-3 days. However, if you can’t wait that long, then it’s best to contact Cash App’s customer support for help.
What to watch out for when reporting Cash App Payment Pending
This is the part where we talk about some important things to keep in mind when you are reporting a Cash App payment pending issue.
Prioritize your security when connecting with social media executives or reporting any issues over the phone. Be aware of fraudsters and never share sensitive or critical information with them.
The Cash App team will never ask for your full card number, password, security number, PIN, or sign-in code. They won’t ask you to submit or share any test transactions either. They already have your important details through your registered number or email.
If someone calls you asking for this information to fix the payment issue or for any other reason, it’s likely a scam. Don’t fall for their tricks.
Will Cash App Contact You If Your Payment is pending?
No, Cash App won’t reach out to you if your payment is pending. They will only notify you when your payments have been completed.
If a payment doesn’t go through, Cash App won’t proactively contact you to inform you about it. In cases where they are investigating the issue, they will take their time until they have a definite answer. Moreover, if their servers are down, they might not have a reliable way to contact you anyway.
If you’re unsure about the status of your payment on Cash App or if the person you sent money to didn’t receive it, it’s advisable to check your Cash App transaction history. There, you can see all the payments you made through Cash App, including those that have already gone through and those that are still pending. If you have payments in a pending status, you should be able to release them by following the steps we mentioned earlier.
Frequently Asked Questions
Can I cancel a pending Cash App payment?
So far a payment has not been finalized, you have the option to cancel a pending Cash App payment. All you need to do is tap the Activity tab on the Cash App home screen, click on the payment in question, Tap “. . .”, select ‘Refund’, and press OK.
How do I accept pending payment on Cash App?
Accepting money on Cash App is quite easy, all you need to do is simply open the Cash App on your phone. Then, go to the “Activity” tab within the app. Look for the pending payment and carefully check the details. Finally, tap on “Accept” or “Confirm” to receive the payment.
Final thoughts—why is my Cash App payment pending?
That’s all folks. Now you know the reasons why your Cash App payment is pending and how to fix things.
With that being said, do keep in mind that your Cash App account is secure, and the chances of a data breach are highly unlikely unless it’s caused by your own actions. Sometimes, unknowingly sharing personal information with a third party can lead to trouble. But if you haven’t done anything like that, there’s no need to worry. Your money is safe and secure.
Furthermore, always double-check your transaction details to be 100 percent sure before you hit the ‘confirm’ button on Cash App.
Read also: How to Find Someone on Cash App